Privacy Policy | Gleam Autocare

Gleam Autocare ("Gleam," "we," "us," or "our") operates this website and provides mobile and garage car detailing services across the Greater Montreal Area. We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, why, and what your rights are under Quebec's Act respecting the protection of personal information in the private sector (Law 25) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

We only collect what we need to give you a quote and provide our service:

Contact details you give us: your name, phone number, and email address when you fill out a quote or call-back form on this site.
Service details you give us: the service you are interested in, your car's condition, your location, and anything you tell us in a message or on a call.
Booking and payment information: if you book, we keep records needed to schedule and invoice the job (handled through our scheduling and invoicing tools).
Basic technical data: standard information your browser sends, such as approximate location and device type, used only to keep the site working.

We do not knowingly collect information from anyone under 18.

How we use your information

To respond to your request and give you a quote.
To schedule, perform, and invoice your detailing service.
To contact you about your booking, including confirmations and follow-ups by phone, text, or email.
To send service updates or occasional offers, only where permitted. You can opt out at any time.
To keep records and meet our legal and tax obligations.

How we share your information

We do not sell your personal information. We share it only with trusted service providers that help us run the business, and only as needed:

Customer management (CRM): we store leads and customer records in HubSpot.
Invoicing: we issue estimates and invoices through Wave.
Email and scheduling: we use Google (Gmail) and Calendly to communicate and book appointments.
Hosting: this website is hosted on Vercel.

These providers may store data on servers outside Quebec, including in the United States. We may also disclose information if required by law.

How long we keep it

We keep your personal information only as long as needed for the purposes above, or as required by law (for example, tax records). When it is no longer needed, we securely delete or anonymize it.

Your rights

Under Quebec Law 25 and PIPEDA, you have the right to:

Access the personal information we hold about you.
Ask us to correct information that is inaccurate or incomplete.
Withdraw your consent and ask us to stop contacting you.
Ask us to delete your information, subject to our legal obligations.

To exercise any of these rights, contact us using the details below and we will respond within the timeframes required by law.

Security

We take reasonable measures to protect your information against loss, theft, and unauthorized access. No method of transmission or storage is completely secure, but we work with reputable providers and limit access to your data to those who need it.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top shows the latest version. Significant changes will be reflected on this page.

Contact us

For any privacy question or request, or to reach the person responsible for the protection of personal information at Gleam Autocare:

Email: gleamautocare.mtl@gmail.com
Phone: (514) 649-9318
Gleam Autocare, Lachine, Montreal, QC, Canada